Privacy Policy

Glorion Casino respects your privacy and aims to handle personal information in a clear, fair and secure way. This policy describes the types of information that may be collected through the website and related services, how that information may be used, and the choices available to players. It applies to information provided directly by you, information collected when you use the site, and information received from service providers where this is necessary to operate the casino service.

By using the website, opening or maintaining an account, completing verification, making a deposit or withdrawal, playing games, or contacting support, you acknowledge that information may be handled as described in this policy. Some information is necessary for the site to provide account and gambling services. Other information, such as optional marketing preferences, can be controlled by you.

This policy should be read together with the website’s other terms and notices. If the policy is updated, the revised version will be made available on the website. Changes may reflect improvements to the service, changes in technology, or updated legal and operational requirements. You should review this page from time to time so that you understand how information is handled.

The information described in this policy may relate to Australian players and visitors from other locations. The way information is handled may depend on the service being used, the information involved, and the requirements that apply to the relevant activity.

The information collected will depend on how you interact with the website. We aim to collect information that is reasonably needed to provide services, maintain a secure platform, meet legal and operational obligations, and respond to player requests. Typical categories of information include the following:

• Account details, such as your name, date of birth, residential information, username, login details and contact information, when these are provided during registration or account management.
• Identity and verification information, which may include copies or details from identification documents, proof of address, information about your source of funds where required, and records of verification checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances, gaming activity and related financial records. Complete payment card details may be handled by an authorised payment provider rather than stored directly by the website.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, access times and information about how you interact with the website.
• Cookie and usage information, including pages viewed, links selected, session activity, preferences and information used to remember settings or understand website performance.
• Communications and support records, including messages, requests, feedback, complaints, correspondence and information needed to verify your identity when you contact support.

This information may be used to create and operate your account, provide games and related services, process deposits and withdrawals, maintain accurate records, and communicate with you about your account. It may also be used to complete identity, age, security and anti-fraud checks; detect suspicious, prohibited or unlawful activity; manage responsible gambling processes; and protect the website, players and service providers from misuse.

Information may also be used to meet applicable legal, regulatory, financial, accounting and record-keeping obligations, to resolve disputes, enforce website terms, investigate incidents, improve the website, test systems, and provide customer support. Where permitted, information may be used to send service messages or marketing communications in line with your preferences. Marketing communications will include a way to opt out where appropriate.

We try to keep information accurate and relevant. You should provide information that is truthful, complete and current, and tell us if important details change. If you provide information about another person, you should have a lawful basis or permission to do so.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the site working, remember account and language preferences, maintain sessions, improve security, understand website usage and support relevant communications. Some cookies are essential for core features, while others help with analytics, performance or preferences. Cookies may be placed by the website or by service providers supporting website functions.

You can manage or block cookies through your browser settings. If you disable essential cookies, some account, security or website functions may not work correctly. Browser controls may also allow you to delete cookies that have already been saved. Your cookie choices may need to be repeated if you use a different browser or device.

When information may be shared

Personal information may be shared with carefully selected providers that help operate the website and deliver services. These providers may support hosting, technology, payments, identity checks, fraud prevention, customer support, communications, analytics, security, professional advice and record management. They should only use information for authorised purposes and are expected to apply suitable confidentiality and security measures.

Information may also be disclosed where this is reasonably necessary to protect players or the website, investigate suspected fraud or other misuse, enforce relevant terms, respond to lawful requests, or comply with legal and operational obligations. If business operations change, information may be transferred as part of a restructuring, sale, merger or transfer of relevant services, subject to appropriate protections.

Some service providers may handle information from locations outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to ensure that the receiving party handles it for an authorised purpose. The practical safeguards may depend on the type of information and the service involved.

Security and retention

Reasonable technical, organisational and access controls are used to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Security measures may include restricted access, authentication controls, monitoring, encryption where appropriate, secure systems and staff or provider procedures. No online service can guarantee complete security, so you should keep your password confidential and contact support promptly if you believe your account has been compromised.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on the circumstances and requirements that apply, you may have rights in relation to your personal information. These may include asking what information is held about you, requesting access to that information, asking for inaccurate or incomplete information to be corrected, and requesting deletion of information that is no longer needed or that may lawfully be deleted.

You may also withdraw consent to marketing communications at any time. You can usually use the unsubscribe option in a marketing message, update available communication preferences in your account, or contact privacy support. Withdrawing marketing consent will not necessarily stop important service messages, security notices, transaction information or other communications needed to manage your account.

To exercise your data rights, or to ask a privacy question, contact support@glorioncasino.best. Please describe your request clearly and provide enough information for the relevant account or records to be located. We may need to confirm your identity before providing information or making changes, particularly where the request involves account access, identity documents, payment records or deletion.

• Access: ask for a copy or summary of personal information held about you, subject to applicable limits and any necessary identity checks.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask for information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for a period required by law, to prevent fraud, resolve a dispute, protect security, or meet another valid obligation.
• Marketing consent: withdraw permission for promotional communications by using an available unsubscribe option or contacting support@glorioncasino.best.

Requests will be considered as soon as reasonably practicable. The outcome may depend on the nature of the request, the information involved, the need to protect another person’s privacy, and any record-keeping or security requirements. If a request cannot be completed in full, an explanation may be provided where appropriate.

If you have concerns about how your information has been handled, contact support@glorioncasino.best first so the issue can be reviewed. Please do not send payment passwords or other unnecessary sensitive information by email.